Product Info

At Transcosmos (Thailand) Co., Ltd., we deliver modern contact centre services designed to deepen customer relationships and drive business growth. Operating from Bangkok and Chiang Mai, we support both local and international markets with a flexible, multilingual approach. Our solutions combine human expertise with digital innovation, ensuring seamless interactions across voice and digital touchpoints.

■ What Sets Us Apart
In today’s digital-first world, customer expectations are higher than ever. Our contact centre services go beyond traditional support by integrating AI-driven tools, multilingual capabilities, and market insights to create meaningful customer experiences.

Key Strengths:
- Multilingual Support: Serving Thai and ASEAN markets with culturally attuned communication.
- Omni-Channel Expertise: Integrated services via phone, chat, social media, and web.
- Sales & Research Integration: Combines outbound sales with deep customer insight collection.
- Agile Operations: Fast deployment from Bangkok & Chiang Mai bases.
- Focus on CX: Every interaction is optimised to enhance customer satisfaction and brand loyalty.

■ Our Contact Centre Services
- Customer Support Management: Professional service teams ensure responsive, high-quality support.
- International & ASEAN Operations: Multilingual agents familiar with regional languages and customs.
- Outbound Sales: Drive conversions and customer loyalty through targeted phone outreach.
- Chatbot & Digital Channel Integration: Efficient communication via automated tools and social platforms.
- Marketing Research: Actionable insights from customer feedback and data analysis.

■ Applications
- For Expanding Businesses: Support customer engagement in Thailand and across ASEAN.
- For Sales Teams: Boost acquisition and retention with strategic outbound efforts.
- For Digital Strategy: Optimise customer touchpoints through chatbots and omnichannel support.

With Transcosmos (Thailand), your business gains a scalable, data-driven contact centre solution that adapts to both local needs and international ambitions.

Download the PDF or contact us today to accelerate your online business success.