Product Info

transcosmos (Thailand) Co., Ltd. provides contact center services to enhance customer responsiveness. With operational centers in Bangkok and Chiang Mai, we offer fast and flexible services for a diverse range of customers in Thailand and the ASEAN region. Through multilingual support, efficient digital channel utilization, and additional services such as outbound sales and market research, we help drive business growth and improve customer satisfaction.

■ Key Features
・Multilingual Support: Providing services in Thai, English, and other languages to meet diverse needs in the ASEAN market.
・Utilization of Digital Channels: Leveraging chatbots, social media, and web chats for fast and efficient customer responses.
・Locally Focused Services: With centers in Bangkok and Chiang Mai, we deliver responsive services tailored to local needs.
・Comprehensive Solutions: In addition to customer support, we provide outbound sales and market research services.
・Customizable Services: Designing services tailored to the specific needs of each organization.

■ Our Services
・Contact Center Management: Expert teams handle customer support, technical assistance, and inquiries.
・Outbound Sales: Supporting relationship-building with customers through telemarketing activities.
・Chatbots and Digital Channels: Enhancing customer engagement through automated responses and digital platforms.
・Market Research: Analyzing customer data to support strategic decision-making for businesses.
・International Operations: Managing a wide range of customer needs within the ASEAN region.

■ Applications
・Improving Customer Satisfaction: Enhancing customer satisfaction with fast and accurate responses.
・Market Expansion: Using multilingual services to access new markets.
・Increasing Efficiency: Leveraging chatbots and digital tools to improve speed and accuracy in customer responses.
・Boosting Sales: Attracting new customers through outbound sales services.

The contact center services of transcosmos are an ideal solution for organizations aiming to enhance customer responsiveness and operational efficiency. From our centers in Bangkok and Chiang Mai, we provide high-quality, locally focused services.

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