Product Info

In today’s fast-moving digital landscape, customer experience is a key differentiator.
Transcosmos (Thailand) Co., Ltd. provides omnichannel contact centre services that help businesses across Thailand and the ASEAN region stay ahead by delivering timely, accurate, and multilingual support. Our operations in Bangkok and Chiang Mai enable quick response times and a deep understanding of local markets, while also supporting international expansion.

From voice calls and chatbots to outbound sales and customer research, we bring together technology, human expertise, and cultural fluency to power exceptional customer engagement.

■ Key Advantages
We don’t just answer calls, we build relationships, enhance brand trust, and drive results through efficient and scalable service models.

Key Strengths:
- Multilingual Capability: Support in Thai, English, and regional languages for cross-border growth.
- Digital Integration: Engage customers across chat, social media, and web channels.
- Local Responsiveness: Bangkok and Chiang Mai centres ensure fast, culturally relevant service.
- All-in-One Customer Solutions: From inbound support to outbound sales and data analytics.
- Custom-Tailored Approach: Services designed around your industry, goals, and audience.

■ Our Contact Centre Services
- Customer Support Operations: Handle inquiries, complaints, and technical issues professionally.
- Outbound Sales: Drive customer acquisition and retention through direct outreach.
- Chatbots & Digital Engagement: Use automation and online platforms to provide 24/7 service.
- Customer Insight & Research: Analyse behaviour to guide strategic decisions and improve service.
- ASEAN Regional Services: Scale your customer operations with multilingual support across borders.

■ Ideal Applications
- CX Improvement: Deliver faster, more accurate responses to improve customer satisfaction.
- Regional Growth: Expand into ASEAN markets with localised and multilingual support.
- Operational Efficiency: Use digital tools like chatbots to reduce cost and response times.
- Sales Acceleration: Boost conversions and engagement with targeted outbound campaigns.

With Transcosmos (Thailand), your business gains a scalable, tech-enabled contact centre solution that’s ready to meet the demands of the digital customer, locally and across borders.

Download the PDF or contact us today to accelerate your online business success.